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ReportI have a very basic requirement for a CRM I'm building in the Consumer Debt space. An issuer, say Bank of America, has to charge off a credit card, so then send the credit card with the information to the collections department which can either farm it out to a collection agency, or sell the charged-off debt to another debt buying company. While they're trying to collect the debt, they'll log bits of information about the customer: last address, are they working, did a collection company get involved. That is, they'll collect information about the consumer behind the credit card.
Usually, the debt is passed on to a debt buyer who goes through this whole process again, usually with almost no information from BofA about the previous attempt to collect.
So here's the question: is there any capability in Microsoft CRM (or Salesforce) that would allow this customer record to be sold/transferred/shared between tenants? The idea is that the consumer would be much better represented if their information flowed with the credit card as it made it's way through the debt buyers and collection agencies.
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