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Partial correction to Cash Receipt Application

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Posted on by Alexandra Horbatenko 401 User Group Leader

Hi everyone,

How does someone can reverse partially cash receipt in BC? For example, Cash Receipt Journal is entered for multiple customers. However, one of the payments was entered to incorrect customer and applied to incorrect invoice subsequently.

Is it possible to unapplied/apply only one payment to make an adjustment to a right customer? When I do that from customer ledger entries, the system allows me to reverse only the whole batch.

I tried unapplied/apply entries from Customer Ledger Entries but getting the following error.

pastedimage1655433310549v1.png

Could someone advise whether it could be done and how?

Please let me know if you need information.

Thank you,

Alexandra

Categories:
Sales
  • Suggested answer
    Dallefeld Profile Picture
    Dallefeld 11,423 User Group Leader on at
    RE: Partial correction to Cash Receipt Application

    In the new cash receipt journal, you should not affect the bank. Just debit wrong customer, credit correct customer and apply entries on the correct customer.

  • Verified answer
    Alexandra Horbatenko Profile Picture
    Alexandra Horbatenko 401 User Group Leader on at
    RE: Partial correction to Cash Receipt Application

    Cash Receipt Journal will create a new payment and will have impact on the Bank Reconciliation.

    Cash Receipt Journal was posted already but one of the payments was applied toward the wrong Customer. I need to unapplied one payment and applied that payment against the right customer invoice without reversing a whole batch. Thank you,

  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 21,023 Moderator on at
    RE: Partial correction to Cash Receipt Application

    Hi,

    You can try to use Cash Receipt Journal to put the customer and use Apply Entries functions.

    Thanks.

  • Alexandra Horbatenko Profile Picture
    Alexandra Horbatenko 401 User Group Leader on at
    RE: Partial correction to Cash Receipt Application

    Yes, there is no issues with Unapplied Entries. I am getting the error above when I am applying Correct Invoice with the different Customer Number toward initial payment.

  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 21,023 Moderator on at
    RE: Partial correction to Cash Receipt Application

    Hi Alexandra Horbatenko ,

    You can try to Unapply entries by going to Customer Ledger Entries page, see the image.

    pastedimage1655434633729v1.png

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