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Field Service / Project Service Automation Upgrade and Unified Interface Transition

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Posted on by UG Leader

We have received Unified Interface Transition notice. We want to know if updating to the Unified Interface Environment brings any changes to the Dynamics 365 - Custom app that we are currently using. Also, if our data associated with contacts, leads, and other entities be lost after this transition.

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  • danimarie123 Profile Picture
    danimarie123 on at
    RE: Field Service / Project Service Automation Upgrade and Unified Interface Transition

    Hi Ruchika,

    There is also a Field Service and Project Service upgrade playbook:

    - Field Service: http://aka.ms/fsuciupgrade 

    - Project Service: http://aka.ms/psauciupgrade

    I hope this helps!

  • Henry J. Profile Picture
    Henry J. 5,235 on at
    RE: Field Service / Project Service Automation Upgrade and Unified Interface Transition

    Yes that's correct, the legacy web client will no longer be accessible on October 2020, so it's critical to be ready sufficiently in advance.

  • Community Member Profile Picture
    Community Member UG Leader on at
    RE: Field Service / Project Service Automation Upgrade and Unified Interface Transition

    Hello Henry, Thanks for replying. I believe that the Legacy Web Client interface will eventually be transitioned to Unified environment after October. I will go through the suggested information in detail and gain more understanding on it.

  • Suggested answer
    Henry J. Profile Picture
    Henry J. 5,235 on at
    RE: Field Service / Project Service Automation Upgrade and Unified Interface Transition

    Hello Ruchika,

    If you haven't done so already, we suggest you go through these materials that will help approach a successful transition:
    Unified Interface Playbookshttps://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/unified-interface-playbook
    Unified Interface Transition Checklist: https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/checklist-transition-unified-interface 

    Chapter 3 of the Playbook is specifically focused on the transition process, and offers a lot of tips on how to get the most value from Unified Interface.
    As part of this chapter, we also suggest that you embrace the concept of role-based apps. 
    You can either use first-party apps (such as Sales Hub, Customer Service Hub, Field Service, etc.) or you can create your own model-driven apps. 
    The benefit is to tailor the user-experience and cherry-pick what your users will need to see (e.g. be able to trim down the list of views for an entity) and associate your apps with security roles, so that different users don't see the same interface and navigation but rather have a personalized experience in the context of their job. All of these apps reside on the same environment, so the data, data model, processes, etc. remain the same!

    "Dynamics 365 - Custom" is just a representation of the legacy web client default interface, and you should not be looking at using it when you are on Unified Interface.

    Last, the transition to Unified Interface only impacts the rendering of your Dynamics 365 data. There is no risk of losing any data as part of this process.

    Henry

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