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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Sending out Notifications when a user is tagged not sure how to enable

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Posted on by 5

I was wondering does anyone know how to set up Notifications for when a User is tagged, please refer to the image below. I am assuming this might be a timeline notification or email?

pastedimage1670384829536v1.png

I have the same question (0)
  • Suggested answer
    Leah Ju Profile Picture
    Microsoft Employee on at

    Hi Partner,

    The tag in a post will not create any notification OOTB.

    However, you could use power automate to achieve this. Please refer to this:

    Sending Notifications to Teams When a User is Tagged in a Dynamics 365 Post - YouTube

  • Zap Objects Profile Picture
    924 on at

    Hello,

    You can achieve this easily using Zap Notifications App!
    For details, please refer blog: Sending out In-App Notification when User is tagged or mentioned in Timeline when using Zap Notifications App for Dynamics 365 for Sales, Customer Service & Power Apps

    For more details, check out: https://zapobjects.com/apps/zap-notifications/

  • Allied Pinnacle CS CRM Profile Picture
    5 on at

    Hi Leah,

    This does not work for me, do you know how to set up something like this personally? Would really love to hear from you

    Thanks

    Andy

  • Wesley Nell Profile Picture
    65 on at

    Hi,

    How would you like to send notifications? Email, Teams or In-app?

    Regards,

    Wesley

  • Allied Pinnacle CS CRM Profile Picture
    5 on at

    Hi Wesley,

    In App or even on Teams would work. Ideally trying to find any way of notifying the User they have been tagged and then they can be redirected to that Post that they were tagged in.

    Kind regards,

    Andy

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