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I have an issue with an SDK.REST.retrieveRecord call. I'm not getting a value back and can't seem to get "inside" the call to determine what the problem is. Here are two functions, one is a custom form with a Lookup field referencing the Case. It retrieves the Case ID (incidentid) without any trouble. (I verified it was correct because it also returns the Case (Name).)
var incid = thisCase.getAttribute().getValue()[0].id;
var cn = getCaseNumber(incid); //incid IS the GUID for this Case
function getCaseNumber(incidentid) {
var incident = {};
var casenum = "";
SDK.REST.retrieveRecord(
incidentid,
"Case",
null, null,
function (incident) {
casenum = incident.ticketnumber;
},
function () {
alert("ERROR: getCaseNumber for " + incidentid.toString());
}
);
return casenum;
}
casenum is always blank, although I know the Case Number (ticketnumber) is in there.
I am not getting an error so it must be hitting the Success block. I was getting an error earlier when I had a wrong parameter so I know at least the Error block is functioning correctly. I have also used both the fieldname (ticketnumber) and SchemaName (TicketNumber) for the field.
Any thoughts?
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This worked on my dev machine (one Organization), but my client has more than one, which changes the URL and I get a "file not found" error. Here are the details:
In my dev env, Xrm.Page.contect.getClientUrl() + "/XrmServices/2011/OrganizationData.svc/INcidentSet(guid'" + caseId + "')?...
returns:
crmdev/.../IncidentSet(guid'{25849C8D-DCA7-E411-871C-000C29F61EFB}')
The CRM Services are located at:
C:\Program Files\Microsoft Dynamics CRM\CRMWeb\XRMServices\2011\OrganizationalData.svc
At my client it returns:
localhost/.../IncidentSet(guid'{6C5842F4-2370-E411-80C7-00155D307902}')
*--single server instance, so localhost works for the CRM
The CRM Services at the client are located at:
C:\Program Files\Microsoft Dynamics CRM\CRMWeb\XRMServices\2011\OrganizationData.svc
BUT
When I get the error back, it is looking in
C:\Program Files\Microsoft Dynamics CRM\CRMWeb\LRF\XRMServices\2011\OrganizationData.svc
I have attempted to modify the clientUrl to just be http://localhost, but that fails as well since it needs the organization.
The error description is:
This error means that the file or directory does not exist on the server. Create the file or directory and try the request again.
Any thoughts?
Thanks Chitra - that worked. I'm still curious as to why the other code did not, but I have no time to wonder...must move on.
Try with below script function, it should work
function getCaseNumber(caseId) {
var req = new XMLHttpRequest();
req.open("GET", encodeURI(Xrm.Page.context.getClientUrl() + "/XRMServices/2011/OrganizationData.svc/IncidentSet(guid'" + caseId + "')?$select=TicketNumber,Title"), false);
req.setRequestHeader("Accept", "application/json");
req.setRequestHeader("Content-Type", "application/json; charset=utf-8");
req.send();
var result = JSON.parse(req.responseText).d;
return result.TicketNumber;
// var Title = result.Title;
}
Yeah - sorry, I tried that too. Forgot to change this message to the current version of the code.
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