SDK.REST.retrieveRecord failing to retrieve the value

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I have an issue with an SDK.REST.retrieveRecord call. I'm not getting a value back and can't seem to get "inside" the call to determine what the problem is. Here are two functions, one is a custom form with a Lookup field referencing the Case. It retrieves the Case ID (incidentid) without any trouble. (I verified it was correct because it also returns the Case (Name).)

var incid = thisCase.getAttribute().getValue()[0].id;

var cn = getCaseNumber(incid); //incid IS the GUID for this Case

function getCaseNumber(incidentid) {

var incident = {};

var casenum = "";

SDK.REST.retrieveRecord(

incidentid,

"Case",

null, null,

function (incident) {

casenum = incident.ticketnumber;

function () {

alert("ERROR: getCaseNumber for " + incidentid.toString());

}

);

return casenum;

}

casenum is always blank, although I know the Case Number (ticketnumber) is in there.

I am not getting an error so it must be hitting the Success block. I was getting an error earlier when I had a wrong parameter so I know at least the Error block is functioning correctly. I have also used both the fieldname (ticketnumber) and SchemaName (TicketNumber) for the field.

Any thoughts?

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Community Member on at

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Yeah - sorry, I tried that too. Forgot to change this message to the current version of the code.

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Royal King 27,686 on at

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Try with below script function, it should work

function getCaseNumber(caseId) {
var req = new XMLHttpRequest();
req.open("GET", encodeURI(Xrm.Page.context.getClientUrl() + "/XRMServices/2011/OrganizationData.svc/IncidentSet(guid'" + caseId + "')?$select=TicketNumber,Title"), false);
req.setRequestHeader("Accept", "application/json");
req.setRequestHeader("Content-Type", "application/json; charset=utf-8");
req.send();
var result = JSON.parse(req.responseText).d;
return result.TicketNumber;
// var Title = result.Title;
}

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Community Member on at

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Thanks Chitra - that worked. I'm still curious as to why the other code did not, but I have no time to wonder...must move on.

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JohnLeme 355 on at

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You must update your sdk.rest.js file. Download the latest sdk and update. The difference is that getServerUrl() has been replaced by getClientUrl().

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This worked on my dev machine (one Organization), but my client has more than one, which changes the URL and I get a "file not found" error. Here are the details:

In my dev env, Xrm.Page.contect.getClientUrl() + "/XrmServices/2011/OrganizationData.svc/INcidentSet(guid'" + caseId + "')?...

returns:

crmdev/.../IncidentSet(guid'{25849C8D-DCA7-E411-871C-000C29F61EFB}')

The CRM Services are located at:

C:\Program Files\Microsoft Dynamics CRM\CRMWeb\XRMServices\2011\OrganizationalData.svc

At my client it returns:

localhost/.../IncidentSet(guid'{6C5842F4-2370-E411-80C7-00155D307902}')

*--single server instance, so localhost works for the CRM

The CRM Services at the client are located at:

C:\Program Files\Microsoft Dynamics CRM\CRMWeb\XRMServices\2011\OrganizationData.svc

BUT

When I get the error back, it is looking in

C:\Program Files\Microsoft Dynamics CRM\CRMWeb\LRF\XRMServices\2011\OrganizationData.svc

I have attempted to modify the clientUrl to just be http://localhost, but that fails as well since it needs the organization.

The error description is:

This error means that the file or directory does not exist on the server. Create the file or directory and try the request again.

Any thoughts?

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