Small and medium business | Business Central, N...

Cash Receipt Journal i make an payment from the customer i forgot to put Document Type

(0) Share

Report

Posted on by Community member

Cash Receipt Journal i make an payment from the customer i forgot to put Document Type, and i post the journal , now the cash came to the cash account, but cash did not debited from customer account

I have the same question (0)

All responses (3)

Answers (0)

Suggested answer

Yi Yong 2,434 Super User 2025 Season 2 on at

Like (0)

Report

Cash Receipt Journal i make an payment from the customer i forgot to put Document Type

Hello,

If you posted a wrong entry, then you can just run the 'Reverse Transaction' function on the customer ledger entries page.

Was this reply helpful? Yes No
Suggested answer

KasparsSemjonovs 4,661 Super User 2025 Season 2 on at

Like (0)

Report

Cash Receipt Journal i make an payment from the customer i forgot to put Document Type

Document type is not mandatory, but it helps a lot to review transactions, and also helps users to avoid mistakes, as it validates, that the amounts are with correct sign.

If the posted amount didn't change the customer balance, then most likely You forgot not only Document Type, but also the Account Type=Customer and Account No, and You posted it directly to G/L account.

As Yi Yong suggested, You can reverse the transaction and post a correct one. Should be easy fix.

Was this reply helpful? Yes No
Suggested answer

Jun Wang 8,182 Super User 2025 Season 2 on at

Like (0)

Report

Cash Receipt Journal i make an payment from the customer i forgot to put Document Type

it is likely you haven't apply the payment to the posted purchase invoices yet. you could do the following

in the example, I posted a payment from customer without filling out the document type.

you could go to the customer ledger entries page: you will find there is a line for the payment you posted. the field "open" should be Yes. meaning you haven't applied to invoices of the customer to reduce their payables.

then click the apply entries button to choose which invoices you want to apply.

use set applies to id to choose the invoices and post application

Jun Wang

Was this reply helpful? Yes No