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Cash Receipt Journal i make an payment from the customer i forgot to put Document Type

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Cash Receipt Journal i make an payment from the customer i forgot to put Document Type, and i post the journal , now the cash came to the cash account, but cash did not debited from customer account

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Jun Wang 7,689 Super User 2025 Season 1 on at

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Cash Receipt Journal i make an payment from the customer i forgot to put Document Type

it is likely you haven't apply the payment to the posted purchase invoices yet. you could do the following

in the example, I posted a payment from customer without filling out the document type.

you could go to the customer ledger entries page: you will find there is a line for the payment you posted. the field "open" should be Yes. meaning you haven't applied to invoices of the customer to reduce their payables.

then click the apply entries button to choose which invoices you want to apply.

use set applies to id to choose the invoices and post application

Jun Wang
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KasparsSemjonovs 4,177 Super User 2025 Season 1 on at

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Cash Receipt Journal i make an payment from the customer i forgot to put Document Type

Document type is not mandatory, but it helps a lot to review transactions, and also helps users to avoid mistakes, as it validates, that the amounts are with correct sign.

If the posted amount didn't change the customer balance, then most likely You forgot not only Document Type, but also the Account Type=Customer and Account No, and You posted it directly to G/L account.

As Yi Yong suggested, You can reverse the transaction and post a correct one. Should be easy fix.
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Yi Yong 2,000 Super User 2025 Season 1 on at

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Cash Receipt Journal i make an payment from the customer i forgot to put Document Type

Hello,

If you posted a wrong entry, then you can just run the 'Reverse Transaction' function on the customer ledger entries page.