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Microsoft Dynamics AX (Archived)

Role Centre opening new IE window each time a Work Item is clicked on

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Hi All,

I have an odd issue I was hoping to get some help with please:

Clicking on items in the My Work List in the Role Centre causes multiple Internet Explorer windows to open up with the role centre in Enterprise Portal with a new IE window opening with each click.

This doesn’t occur all the time but appears to only be when a new item is added to the users Work List (can be any kind of item). When a new activity has been added, by either the same user or by someone else, and the user clicks on any item in their current Work List in the Role Center – an Internet Window opens. Subsequent clicks opening a new windows each time resulting in the user having a lot of windows open.

Further Info

  •  AX 2012 R3 CU10
  • It isnt this issue regarding the EP website in CAPS:

https://blogs.msdn.microsoft.com/emeadaxsupport/2011/06/20/opening-ax-client-opens-two-external-internet-explorer-windows/

  • Happens on all Role Centre pages
  • Happens for all AX users
  • Happens even after resetting data usage, clearing the client cache and after reopening the AX client
  • Clicking on these items in IE in Enterprise Portal doesn’t produce the same issue
  • Issue occurs on various client machines

 Does anyone have any thoughts on how to troubleshoot this one further?

 Thanks in advance!

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