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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / dynamics CRM outlook C...
Microsoft Dynamics CRM (Archived)

dynamics CRM outlook Client Doesn't work | the client appears Grey

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Posted on by Gmanunta81 327

Hello everybody 

working with these systems: dynamics 2013 On-premise(Last Rollout), Outlook 2016, CRM outlook Client,

the outlook add-in stop to work, and we need to re instal from scratch the machine.

can you help to solve this issue? we are really frustrated about! :O:O :O!

Image_5F00_outlook_5F00_Error.png

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  • Suggested answer
    Priyesh Profile Picture
    Priyesh 7,396 User Group Leader on at

    Hi,

    Can you please check if your organization is successfully configured using your credentials in Configuration Wizard? In the Windows Start menu, search for Configuration Wizard.

    Hope this helps.

  • GFManunta Profile Picture
    GFManunta 2 on at

    The organization is well configured, today also we reinstalled the PC but the outlook client doesn't work

    the outlook client for CRM2013 work only in following condition

    It works only if I go to –> Account Settings –> Email Section –> Then I click on Change –> remove the “Use Cached Exchange Mode” Flag –> then I click Ok and I restart the Outlook

    Please help Us we are desperate! Regards

  • Priyesh Profile Picture
    Priyesh 7,396 User Group Leader on at

    Hi,

    There are more than 1 definitive reasons for this behavior. Here are some key items - 

    1. Make sure you have access to you Mailbox (Mailbox permissions in Dynamics)

    2. Any other add-ons in Outlook might be an issue.

    3. Try removing the Signature from Outlook and try again.

    Restart Outlook and try again.

    Hope this helps.

  • Priyesh Profile Picture
    Priyesh 7,396 User Group Leader on at

    Hi,

    If any of the above helped. Kindly mark the answer as verified.

    Thanks.

  • Gmanunta81 Profile Picture
    Gmanunta81 327 on at

    we fixed using your suggestions in this way(below explained) so thank you !!!

    the way is

    Disable other add-ins check the system(it works in our case) then enabling back the Add-ins

  • Priyesh Profile Picture
    Priyesh 7,396 User Group Leader on at

    Oh!! That's the reason

    Thanks for letting us all know.

    Add-ons tend to interfere with each other.

  • Gmanunta81 Profile Picture
    Gmanunta81 327 on at

    Hello, Today the problem has come back; we tried to disable some plugins but nothing changed

    Please help me !!

  • Suggested answer
    Priyesh Profile Picture
    Priyesh 7,396 User Group Leader on at

    Hi,

    Can you try the other 2 options?? Can you check if Signature is the issue?

    Also, try restarting Outlook with Run as Administrator.

  • Gmanunta81 Profile Picture
    Gmanunta81 327 on at

    I checked if the user can access to the mailbox and he can(I used his user account to test and enable the mailbox) I checked if he has the signatures and I deleted it, and I started the outlook  as administrator; anyway it doesn't work; thanks in advance for your time and support

  • Suggested answer
    Priyesh Profile Picture
    Priyesh 7,396 User Group Leader on at

    I think the best bet is to open a ticket with Microsoft and they should be able to diagnose better.

    Hope that helps!

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