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Suggested answer

Different payer and different receiver on invoice

Posted on by 90

Hi

Here is the screen: https://ibb.co/S0X71JR

I have a problem with other payer and other receiver in invoice. Account payer and account receiver on the left in the window "Faktura niezależna" is correct.

Unfortunately, the invoice is not the same. The buyer account is in the recipient field and the customer account is in the buyer field. It should be the other way around. Any ideas?

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Different payer and different receiver on invoice

    Hi norbertb,

    Sure they should debug this specific invoice and check why the invoice looks strange.

    That's what I would expect from a developer before he implements changes in Dynamics :-)

    Best regards,

    Ludwig

  • norbertb Profile Picture
    norbertb 90 on at
    RE: Different payer and different receiver on invoice

    Hi Ludwig,

    should the programmer check it if the data are entered correctly when booking other invoices?

    Only on this invoice, data with such data are entered extremely incorrectly.

    The other data on the invoice is entered correctly.

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Different payer and different receiver on invoice

    Hello norbertb,

    Based on what you shared the address fields were mixed.

    What a developer has to do is going into the report design and changing / modifying the mapped fields in the different sections of your report.

    This should not take long and should be something quite easy to realize.

    Once this is done and the design changes checked in and made available you should get a correct report probably in a couple of hours.

    Best regards,

    Ludwig

  • Suggested answer
    Junaid Idrees Profile Picture
    Junaid Idrees 12,740 on at
    RE: Different payer and different receiver on invoice

    Hi norbertb,

    From your screen print that you shared, it looks like the report has been already modified before. Please check with your technical developer/programmer to just switch the fields on the report as per your requirement. It should not be complex to get it done.

  • norbertb Profile Picture
    norbertb 90 on at
    RE: Different payer and different receiver on invoice

    What do you think a programmer should improve?

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Different payer and different receiver on invoice

    I see.

    You will need a developer to get this fixed.

    Shouldn't be a big issue but needs a dev expert to correct.

    Best regards,

    Ludwig

  • norbertb Profile Picture
    norbertb 90 on at
    RE: Different payer and different receiver on invoice

    Hi Ludwig

    Thanks for your reply.

    Yes, this isn't 2012. It's 2009. I corrected myself.

    Ok, here is the better screen: https://ibb.co/pX23c2N

    The point is that on the invoice, the payee's account is on the invoice in the payee / payer field and the payer's account where the buyer is.

    It should be otherwise.

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Different payer and different receiver on invoice

    Hello norbertb,

    I cannot fully understand your issue.

    Can you elaborate and explain what the account payer and receiver is? Are they related to a sales order invoice in AX2012?

    Also, can you explain what is not the same?

    Finally, can you let us know whether the invoice document that you shared is a standard document or one that has been modified?

    Many thanks and best regards,

    Ludwig

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