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1Just found our on-premises Email Router failing to start.
#16192 - The Email Router service could not run the service main background thread. The Email Router service cannot continue and will now shut down. System.Configuration.ConfigurationErrorsException: The Email router service cannot access system state file Microsoft.Crm.Tools.EmailAgent.SystemState.xml. The file may be missing or may not be accessible. The Email Router service cannot continue and will now shut down. ---> System.Xml.XmlException: Root element is missing.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
at System.Xml.XmlDocument.Load(XmlReader reader)
at System.Xml.XmlDocument.Load(String filename)
at Microsoft.Crm.Tools.Email.Providers.ConfigFileReader..ctor(String filePath, ServiceLogger serviceLogger)
at Microsoft.Crm.Tools.Email.Providers.SystemState.Initialize(ServiceLogger serviceLogger)
at Microsoft.Crm.Tools.Email.Agent.ServiceCore.InitializeSystemConfiguration()
--- End of inner exception stack trace ---
at Microsoft.Crm.Tools.Email.Agent.ServiceCore.InitializeSystemConfiguration()
at Microsoft.Crm.Tools.Email.Agent.ServiceCore.ExecuteService()
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