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Microsoft Dynamics RMS (Archived)

Once I've quit and instance of RMS I can't restart it.

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This one has been nagging me for some time.  It applies to both register machines running POS and back-office machines just running SO Manager.  Sometimes, with some computers, once the application has been exited, it won't restart.  With POS, sometimes if you open windows task manager you can see the POS application is still listed.  Generally, you can quit that task, then POS will restart.  Gererally with SO Manager, you don't see it still listed in task manager.  But trying to launch Manager again just does nothing at all.  I've trained my folks that they need to log-off as the user and in again, which then allows them to start Manager again.  Something is either not quitting cleanly, or there is a conflicting application.  Any clues?   

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  • Jeff @ Check Point Software Profile Picture
    13,382 on at

    Seen this with people triple clicking on the desktop or double clicking on a toolbar link for POS, but don't remember ever for Manager

  • Suggested answer
    TimB Profile Picture
    1,175 on at

    I've seen this quite often but have never figured out the problem. Jeff's answer makes sense, that could be the source of the problem. I haven't seen this with manager either.

    When POS is not in the task list in task manager, it has always been in the processes tab in my cases. The process name is SOPOSUSER.exe . Just end that process and it should work without ever logging off.

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