POSTED SALES /POSTED PURCHASE CANCEL ISSUES

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Hello,

I have looked on the nav instruction from microsoft, the cancel or correct function for posted documents is possible. But my question is I am getting an error box of "you cannot choose the action cancel when the document status is . " Whenever I try to cancel a posted sales invoice. Where is this error located in the setup?

Thanks

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Mohana Yadav 60,967 Super User 2025 Season 2 on at

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RE: POSTED SALES /POSTED PURCHASE CANCEL ISSUES

which localization are you using?

is cancelling feature add-on or customization?

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RE: POSTED SALES /POSTED PURCHASE CANCEL ISSUES

where could i find what localization I am using?

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Mohana Yadav 60,967 Super User 2025 Season 2 on at

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RE: POSTED SALES /POSTED PURCHASE CANCEL ISSUES

Where do you have this action?

you can check the page has any customizations by looking at documentation trigger (if programmer has written)

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mmv 11,471 on at

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RE: POSTED SALES /POSTED PURCHASE CANCEL ISSUES

Hi,

You may check the below:-

Click on the above "About Microsoft Dynamics NAV" action to know the localization.

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Community Member on at

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RE: POSTED SALES /POSTED PURCHASE CANCEL ISSUES

its in the posted sales invoice section under posted documents under the sales order processor center.

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Community Member on at

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RE: POSTED SALES /POSTED PURCHASE CANCEL ISSUES

it is in the posted sales invoice section under posted documents under the sales order processor center.

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Mohana Yadav 60,967 Super User 2025 Season 2 on at

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RE: POSTED SALES /POSTED PURCHASE CANCEL ISSUES

Are you using RTC/webclient?

which profile are you using?

small business rolecenter?

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Alex A 2,671 on at

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RE: POSTED SALES /POSTED PURCHASE CANCEL ISSUES

Hello,

You're best shot at cancelling a Posted Sales Invoice is usually to create a Credit Memo to reverse it.

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Community Member on at

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RE: POSTED SALES /POSTED PURCHASE CANCEL ISSUES

i am in sales order processor, but i am a super user. I have no idea what rtc/webclient. I am using the dedicated software.

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RE: POSTED SALES /POSTED PURCHASE CANCEL ISSUES

Yeah, but there is a way to automatically create the credit memo, using the cancel function located on the actions section when you are looking at the posted invoice list.

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