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Finance | Project Operations, Human Resources, ...
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Changing Customer / Vendor group D365 F &O

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Hi 
 
Can you please advise what would be the implications of changing a vendor or customer group to who has open transactions for settlement.
 
 Once the vendor or customer group is changed what is the recommended method to make sure the GL and the sub ledger accounts balances. 
 
Thank you
 
Kind Regards,
Dhakshi
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    André Arnaud de Calavon Profile Picture
    298,320 Super User 2025 Season 2 on at
    Changing Customer / Vendor group D365 F &O
    Hi Dhakshi,
     
    In case the customer and vendor ledger accounts are the same, you can change the group without any issue. If there is a difference, e.g., a ledger account for wholesales and another account for healthcare customers, you can create a ledger journal, write off the current balance of the customer (account type customer, offset account a suspense account), and post it. Then change the group. After this, you can create another ledger journal to reverse the write-off of the balance. You can then settle the customer transactions created by this action.

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