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Unable to connect to Dynamic 365 BC - Every Morning

Posted on by 4
Hello Experts, 
Some users cannot connect to Dynamic 365 BC every morning between 7 a.m. and 7:45 a.m. Memphis, TN, local time.
This issue is causing significant disruption to their work.
 
This happens to five users within the same Talent at least once a week, Using Google Chrome and Microsoft Edge.
One user has been able to navigate the problem using the Firefox browser ( during the downtime period).
 
I don't know what is causing this MORNING NAGGING issue, and  I need advice on how to help them debug this issue, 
 
Thanks
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 64,181 Super User on at
    Unable to connect to Dynamic 365 BC - Every Morning
    Hi, Agree with Valentin, this looks like a network problem. If BC cannot log in, it is usually the following error.
     
    In addition, you can use the following methods to check whether it is really a BC problem.
    Dynamics 365 Business Central: View the health status and subscribe to notifications
     
    Hope this helps.
    Thanks.
    ZHU
  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 7,264 Super User on at
    Unable to connect to Dynamic 365 BC - Every Morning
    From the screenshot this seems more like an internet related issue rather than a Business Central issue. Are the users able to access any other websites during this time?
     

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