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Email From field grayed out

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Posted on by Zibba360

On CRM Online 2016 I created an SLA and SLA KPI. When the failure time is reached, I'm sending an email using an email template.

I want to change the From field and send from a queue but the From field is grayed out.

Any ideas appreciated.

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Wouter Madou 3,392 on at

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Try this:

community.dynamics.com/.../203704

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TheMarkChristie 10,328 Moderator on at

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Hi Zibba

Will it be sent from the same queue each time? If so I would recommend using a workflow to create the email based on the SLA breach, You can either set it to a static team or to the case owners team.

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Zibba360 on at

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Hi guys,

Thanks for the suggestions. Yes, it will be sent from the same queue.

I will create a user and assign the mailbox to the user. Change the SLA owner to that user and see if it will send from that email address.

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