web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Installing Customer In...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Installing Customer Insights Journeys taking a long time

(1) ShareShare
ReportReport
Posted on by Rachelb 4
I am installing our IUR Customer insights journeys.  The App is now visible, but I get a message Your installation includes the solutions, but not the services, required by the Marketing app. Please contact your admin and ask them to fix this issue by running the Marketing setup wizard as described here: https://go.microsoft.com/fwlink/p/?linkid=2100551
 
The link does not appear to discuss the set up wizard.
 
Aide from that the App seems to be still installing on the Customer Insights Provisioning page and the link to install Customer Insights data is greyed out.
 
Do I just have to wait?
What other services do I need ?
 
Rachel
Categories:
Dynamics 365 Customer Insights - Journeys
I have the same question (0)
  • Suggested answer
    ManoVerse Profile Picture
    ManoVerse 1,152 Super User 2026 Season 1 on at
    Yes. If the Customer Insights Journeys app is still provisioning, you must wait until the provisioning completes. While it's running, dependent services and wizards may appear unavailable or greyed out that is normal behavior.
    The message “your installation includes the solutions, but not the services” shows up when the Marketing/Customer Insights services haven’t finished installing or when the setup wizard hasn’t run (because the services are not ready yet). This has been reported in the Dynamics community and is usually due to partial installation. According to Microsoft Learn prerequisites, you must have:
    • A supported Dynamics 365 Customer Insights license (Journeys or Marketing).
    • A full Dynamics 365 environment, not just a Power Apps environment.
    • Permissions: System Administrator, and Azure app registration permissions.
    • “Block unmanaged customizations” disabled.
    no extra add‑on services need to be installed manually.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 98 Super User 2026 Season 1

#2
11manish Profile Picture

11manish 72

#3
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 69 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans