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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics CRM 2011 on-p...
Microsoft Dynamics CRM (Archived)

Dynamics CRM 2011 on-premises - General Unexpected Error

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Posted on by Community Member

Hi All,

I've a problem with an Dynamics CRM 2011 on-premises organization : 

I can log into the application and left band of the page (with menus: Workplace, Sales ...) is displayed correctly but the main frame of the page (where data is normally displayed) displays the error:

8306.CRM-error.PNG

I've done the following actions:

- reset CRM server

- delete organization an import it again

But I've got the same error.

Any better ideas, please ?

Best regards,

Radu.

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I have the same question (0)
  • Suggested answer
    Kokulan Profile Picture
    Kokulan 18,054 on at

    I would suggest you enable tracing and try accessing the page that displays the error message and get the error details from the trace log. If you can post the error details here someone will be able to help you resolve this.

    If you havent enabled tracing before, you could use the following tool to enable tracing

    archive.codeplex.com

    And normally CRM tracinig logs loads of details, so to read treace easily, you could use the trace reader linked below

    archive.codeplex.com

    Hope this helps

  • Community Member Profile Picture
    Community Member on at

    Hi Kokulan,

    Thank you very much for your advice.

    I've found an error in log file, related to IIS activity:

    "

    [2019-01-25 10:39:30.640] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:  113 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Error | ExceptionConverter.ConvertMessageAndErrorCode

    >System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #EE8A8927: System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> Microsoft.Crm.CrmException: System.TypeLoadException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #88C43099

    >   at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()

    >   at Microsoft.Crm.Application.Platform.ServiceCommands.RetrieveMultipleCommand.Execute()

    >   at Microsoft.Crm.Controls.ViewSelector.AddSystemViewGroup(String groupName, String groupId, OptionSorting sorting, Int32[] queryTypes, QueryExpression query)

    >   at Microsoft.Crm.Application.Controls.AppViewSelector.Initialize()

    >   at Microsoft.Crm.Application.Controls.AppViewSelector.set_SelectedView(String value)

    >   at Microsoft.Crm.Application.Controls.AppGridQueryFilter.set_DefaultViewId(Guid value)

    >   at Microsoft.Crm.Application.Controls.AppGridQueryFilter.ShowViewPicker(String entityTypeName, Guid defaultViewId, String[] viewIds, Boolean showViewTitle)

    >   at Microsoft.Crm.Application.Components.Sdk.FormControls.Web.GridControl.ConfigureControl()

    >   at Microsoft.Crm.Application.Components.UI.CrmUIControlBase.ConfigureControlInternal()

    >   at System.Web.UI.Control.PreRenderRecursiveInternal()

    >   at System.Web.UI.Control.PreRenderRecursiveInternal()

    >   at System.Web.UI.Control.PreRenderRecursiveInternal()

    >   at System.Web.UI.Control.PreRenderRecursiveInternal()

    >   at System.Web.UI.Control.PreRenderRecursiveInternal()

    >   at System.Web.UI.Control.PreRenderRecursiveInternal()

    >   at System.Web.UI.Control.PreRenderRecursiveInternal()

    >   at System.Web.UI.Control.PreRenderRecursiveInternal()

    >   at System.Web.UI.Control.PreRenderRecursiveInternal()

    >   at System.Web.UI.Control.PreRenderRecursiveInternal()

    >   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

    >   at System.Web.UI.Page.HandleError(Exception e)

    >   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

    >   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

    >   at System.Web.UI.Page.ProcessRequest()

    >   at System.Web.UI.Page.ProcessRequest(HttpContext context)

    >   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

    >   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

    "

    What could be the cause of this error ?

    Best regards,

    Radu

  • Suggested answer
    Rob Landolt Profile Picture
    Rob Landolt 495 on at

    Hi Radu,

    Do you get the error if you go to Activities or Calendar or any of the regular entities (Account/Contact/etc.)?

    The Dashboard comes up by default, and your default dashboard may have gotten corrupted or removed. Go into your personal options and switch the default starting page to something else, and then try to edit your default dashboard to see if you can find an issue there.

  • Community Member Profile Picture
    Community Member on at

    Hi Rob,

    Thank you very much for your answer.

    I've tried to access other data in CRM (Account/Contact/etc.) but I've always got the same error.

    I've read that "System Center Monitoring Pack for Microsoft Dynamics CRM 2011" can give a lot of info about CRM.

    Have you used this tool ? 

    Or maybe I need to restore Organization_MSCRM database from an older backup ?

    Best regards,

    Radu.

  • Kokulan Profile Picture
    Kokulan 18,054 on at

    Just out of curiosity, you do not happened to have any license activation issue on the server where the CRM web is installed do you?  And I would also check if there is any anti-virus tool or any new firewall settings could be causing the issue.

    ScreenClip-_5B00_89_5D00_.png

  • Suggested answer
    gdas Profile Picture
    gdas 50,091 Moderator on at

    Hi,

    Do you know when and after what activities in the server you are getting this error?

    I think something went wrong in the DB level , so if you have any DB backup you can try to  restore .

    In addition if you have any old solution backup you can also try to import and see the result.

    I am not sure how  windows recovery/ rollback works but you can also check with this.

  • Community Member Profile Picture
    Community Member on at

    The CRM server is the property of a client; I'll talk with the server administrator to see if there were any license activation issue, but as I know, no problem of this kind occurred. I'll also check CRM license validity, but I can use PluginRegistration tool to access this CRM. So, the problem is visible only in web interface of CRM.

    I think that the most relevant part from error message is:

    Microsoft.Crm.CrmException: System.TypeLoadException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #88C43099

    But I can't find a description (and hopefully a solution) for this error.

    Best regards,

    Radu.

  • Community Member Profile Picture
    Community Member on at

    Hi Goutam,

    I don't if the error is related with the latest activities on CRM:

    - I've installed PluginProfile solution in order to debug a plugin which must be modified

    - I've tried to activate profiling on the step from plugin, but I've got an error related with class visibility from plugin (!!!)

    But I didn't notice that the error occurred immediately after these actions.

    I'm thinking what action will be the minimum for escape from the error:

    - restore OrganizationName_MSCRM  database (CRM data)

    - restore MSCRM_CONFIG database (CRM configuration)

    - restore folder CRMWeb (CRM web application).

    I don't know if the problem is related to : Data or Configuration or Web app.

    Thanks,

    Radu

  • Community Member Profile Picture
    Community Member on at

    Hi All,

    I've solved the problem, based on error messages from CRM Trace: 

    "System.TypeLoadException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #4C91CC88: System.TypeLoadException: Inheritance security rules violated by type: CRM.Plugins.BasePlugin'. Derived types must either match the security accessibility of the base type or be less accessible.

    > at System.Reflection.RuntimeAssembly.GetType(RuntimeAssembly assembly, String name, Boolean throwOnError, Boolean ignoreCase, ObjectHandleOnStack type)"

     


    I've unregistered CRM.Plugins assembly and now the CRM is displayed data again... I don't have a clear explanation of the cause of this error message.

    I'll register the assembly from an older backup.

    Thank you all for your time

    Best regards,

    Radu.

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