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Microsoft Dynamics CRM (Archived)

Resolve Outlook Cache mode On Issue

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We were wondering, if there is an easy way to resolve the outlook cache mode issue. Currently our estimation is that 10-15% of our users have this turned off and they are getting errors after upgrading to 2015 Add-in(since 2015 quietly made is mandatory for it to be turned on we believe). Our outlook team is not very encouraging to make this update via group policy, since it hits all the users and it could create performance issue for other users. So, we were wondering if we can target specific users to turn this on, may be if they is a registry setting etc.

Any help is appreciated.

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  • alf Profile Picture
    17,915 on at

    Hi - I highly recommend turning on outlook cached mode.  This should increase performance as you have a local copy of your inbox.  Why is the outlook team pushing back on turning this on for all users?  

  • aineni17 Profile Picture
    on at

    Outlook team are not denying to update but the timing is nor working out for us. we have to deploy early than they can make this change. so, i was looking for an easy update to include in our custom CRM Add-in install package.

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