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Customer experience | Sales, Customer Insights,...

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Marketing Email message appears blank in Yahoo/AOL but displays correctly in Outlook/Gmail

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Posted on by silvajilSC

5

Heard from customers with AOL/Yahoo emails that our email was delivered in their inbox but the message was completely blank. Tested emails with Litmus and sure enough AOL/Yahoo previews are blank. Gmail, Outlook, etc. all appear normal & correct. Anyone experience something similar? Ideas on how to troubleshoot? It is only occurring with some emails - not all.

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Nya 29,060 on at

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Hi,

Would you please share the HTML code for some of these problematic emails?

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Aga M Microsoft Employee on at

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Hi silvajilSC,

This isn’t an expected behavior. Please file a support ticket to ensure we can assist in a timely manner.

Best regards,
Aga

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