Customer Number Changing on Page 2 of an Invoice During Printing

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Posted on by Community Member Microsoft Employee

Has anyone ever seen in GP the customer number on a Sales Invoice change to a different customer number on the second page when printing a batch?

For example a multi-page invoice has customer 8381 on page one and 8382 on page 2. I thought it was sequentially numbering but then found customer 34423 and 39454 as a separate instance of this issue.

HELP!

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L Vail 65,271 on at

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RE: Customer Number Changing on Page 2 of an Invoice During Printing

Hi Lisac,

Open the report in Report Writer and check the Report Field Options of the Customer Number field in the Page Header and also in the Report Header. The Page Header should be Last Occurrence and the Report Header should be Data.

When an invoice prints, the first page is actually the Report Header, the second page is the Page Header. Often, when the problem you described comes up, there is something wrong with the Page Header.

Kind regards,

Leslie
Community Member Microsoft Employee on at

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RE: Customer Number Changing on Page 2 of an Invoice During Printing

Hi Lisa,

I have seen things like this on customized invoices when the customer number field has been modified somehow.

Is your invoice customized?

Thanks,

Adam