"Correct" Not Creating a Sales Invoice

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Posted on by JE-20081519-0

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Hi:

After choosing a Posted Sales Invoice and clicking the "Correct" button, a new Sales Invoice is not created.

Why not?

Thanks!

John

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Dynamics 365 Business Central

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Andrés Arias 4,190 Super User 2025 Season 2 on at

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Hi John,

The case may be due to some Factors since the "Correct" option performs the reversal with a credit memo and generates a new invoice (if some conditions are met).

- The invoice is fully or partially paid.
- The invoice includes items.
- You do not have the necessary permissions.

I hope I can help.

Regards,

Andres

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YUN ZHU 95,750 Super User 2025 Season 2 on at

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Hi, are there any error messages? I tested it briefly and there was no problem.

Please note that if you have canceled it, you cannot create a new sales invoice.

Thanks

ZHU

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RockwithNav 8,637 Super User 2025 Season 2 on at

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For the shake of testing. you cam create a new test SO and cancel it in CRONUS. Could be something different scenario on your specific sales order.

Blog - rockwithnav.wordpress.com/
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Mansi Soni 8,909 Super User 2025 Season 2 on at

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Hello John,

It's depend on how you created the sales invoice and posted it! (like have you created the sales invoice manually or is it posted from order) Could you provide more details on it? So I can help you to figure it out!

Regards,
Mansi Soni

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JE-20081519-0 3,240 on at

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@Mansi Soni

You're right. I was clicking "Correct" on a Posted Sales Invoice created from a Sales Order.

That's why a separate unposted Sales Invoice wasn't created.

Thanks!

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