Inactive Contact

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Posted on by TedW

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Hi,

If a contact has been made inactive, how can they still create a Case?

A few weeks ago, I merged 2 contacts, making one inactive but this morning, a case had been created by the inactive contact.

They both have the same email address, the only difference I can see between the 2 contacts is a gap between the area code in their phone number, so one is 012 123456 and the other is 012123456

Thanks as always.

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ashish12 3,079 on at

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How you created a case ? Portal or from CRM.

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TedW 479 on at

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Hi, through the CRM. They send an email and it automatically generates a case from it.

Thanks

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