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Facing issue with workflow creation in UI for Product Information Management

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Posted on by PG-18081310-0

Hello Community,
I was required to create a workflow for the Product LifeCycle Status in Product Information Management.

Initially, I had to set the Product LifeCycle Status field to Blocked by default and disabled for changes, and I have successfully done so.

For the next step, I had to trigger the workflow for the Product. The workflow should require approval to change the Product Lifecycle from Blocked → Active. Only after approval should the product become Active and available for transactions.
So, I have created all the required Base Enum, Table Extension, Form Extension, Workflow Categories, Workflow Type, Workflow Approval, etc.
And I have referred to this blog for guidance: AX 2012: Create Custom Workflow – D365 for Finance and Operations for the technical part.
And I have successfully built the project in the backend(Technical Part).

And since there was no workflow menu for the Product Information Management in the standard, I have created one by referring to this blog:
How to Add Workflow form for D365 finance and Operation modules till here, there were no issues.

But when I try to create a new workflow after I try to sign in, the error pops up saying "Internal Server Error."

So, can you tell me why this is happening and how I can solve it? And also, I tried opening the standard workflow in the same way in other modules.

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Dynamics 365 Finance

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André Arnaud de Cal... 305,150 Super User 2026 Season 1 on at

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Hi,

Can you confirm on what exact moment you get the error? Did you get the login form after the ClickOnce app got downloaded? Then before it opens the Workflow editor host, it gives this error message?

Can you share the exact technical details on how you developed the workflow? AOT elements and coding? I know you shared a blog, but it would be helpful to share your details so we can check if something is missing or incorrect.

Did you perform a full build of the model, or only the solution/project? After the build, did you synchronize the database?

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PG-18081310-0 72 on at

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Hello Sir,
This error, which occurs soon after I sign in and before the workflow window in UI appears. And also, I have performed the Full build, Service restarts, and the iisreset command in the command prompt.

Workflow.docx

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PG-18081310-0 72 on at

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Hello @André Arnaud de Calavon,

I have shared the file. When I discussed this with a colleague, I was informed that admin user credentials may be required to sign in, as certain modifications could be restricted for other users initially.

Could you please confirm if there are any alternative ways to access the workflow editor in the UI without requiring admin credentials?

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André Arnaud de Cal... 305,150 Super User 2026 Season 1 on at

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Hi,

Thanks for the additional information. I do think to understand you have issues logging in into the workflow editor host application. Yes, appropriate permissions are required. Next to the system administrator role, you can try to use the Information technology manager role.

In case this is not working, it can also be the case that there are some restrictions where the organization might have set some firewall rules where access is restricted.

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