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how to store ms teams internal conversations into the timeline?

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Posted on by Jerome P1

Hi,

is it possible to store a teams' conversation into the timeline of the related record in the CRM?

to cases for me.

I want to conduct internal conversations instead of sending emails or activities but we want to see this in the timeline for the records.

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Hi Jerome P1,

Unfortunately, this is not supported by now. Timeline on support three types by now: activity, note and post.

You could submit an idea here to progress this feature:

experience.dynamics.com/.../

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