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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Ability to send emails...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Ability to send emails from within outlook to CRM contacts

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Posted on by Justin Wilkinson 1,338

Hi

if a user has the App for Outlook setup and configured. 

is there an ability to send contacts that only exist in crm emails from within Outlook?

For example, Contact 1 only exists in CRM and is not an Outlook contact, is there a way to auto-sync this for one specific user so that when they press the "To..." it can search for the CRM contacts with emails or a specific view within CRM even... 

I have seen some further updates to the contact to D365 tracking from  Outlook to D365 but I think that is just for record creation from Outlook> D365
docs.microsoft.com/.../track-contacts

You might have some further insight on that.

Thanks in advance. 

I have the same question (0)
  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi Justin W,

    Unfortunately, this is not supported by now.

    You can only send emails to your contacts in the app or add them to your contact of outlook manually.

  • Suggested answer
    Satya Nadella Profile Picture
    Satya Nadella 50 on at

    Hi if a user has the App for Outlook setup and configured. is there an ability to send contacts that only exist in crm emails from within Outlook? For example, Contact 1 only exists.

    app outlook setup file in DVD save 2008 windows settup 13 about windows setting drive compute ?

    in

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