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Payment posted to wrong customer

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Posted on by Roxanne Kelly

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I have posted cash receipt payment to John Tom, but it should in fact be to Mary Brown, how do I correct this in Dynamics 365 Business Central, please note that the bank reconciliation has been completed, the payments were receipted and posted Jan 13, 2022 but the error has just come to my attention.

Your help will be greatly appreciated.

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Dynamics 365 Business Central

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Dallefeld 193 User Group Leader on at

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RE: Payment posted to wrong customer

1. unapply any invoices or credit memos applied to the payment.

2. Do a journal entry, you can use any journal. Line 1 of the journal is document Type = blank, account type = customer, account no=John Tom, amount is negative, no balancing account. Use Apply entries and chose the payment. Line 2 of the journal is document Type = blank, account type = customer, account no=Mary Brown, amount is positive, no balancing account. Posting date and document no. must be the same on both lines. Use apply entries on this line to apply to invoices or credit memos

3. You're done!

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