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Microsoft Dynamics GP (Archived)

Creating Returns in SOP

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Posted on by 3,225

Good morning,
We often create returns by going to Additional < Create Return and then we select what invoice we want to create the return from.
I have noticed that the address that shows up on the return is not the same as the address from the original invoice.  Why is this?  Is there a way to fix that.  The most recent one I did pulled in an address from an invoice from 2016.  I did notice that on the return is automatically pulls in the Dropship address ID.  What am I missing?
Thank you,

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  • Rosemary Profile Picture
    10 on at

    Hi,

    I don't use that option for returns, but is the option on the original invoice the same as that in customer card? 

    If it were changed, and it can be at the point of billing then verify if what is printing on the return is the default from the customer card.

    Regards

    Rosemary

  • Tim Wappat Profile Picture
    5,711 on at

    Which addresses are you referring to (invoice ship to etc).

    Could it pulling the same address id from the original invoice, but the address that ID refers to in the customer addresses has been updated since the invoice was created?

    Just a thought as the only address "captured" by the order permanently is the ship to address.

    Tim.

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