News and Announcements icon

Dynamics 365 CommunityForums Microsoft Dynamics GP (Archived) Creating Returns in SOP

Microsoft Dynamics GP (Archived)

Creating Returns in SOP

(0) Share

Report

Report

Posted on by Katie Pieczynski

3,225

Good morning,
We often create returns by going to Additional < Create Return and then we select what invoice we want to create the return from.
I have noticed that the address that shows up on the return is not the same as the address from the original invoice. Why is this? Is there a way to fix that. The most recent one I did pulled in an address from an invoice from 2016. I did notice that on the return is automatically pulls in the Dropship address ID. What am I missing?
Thank you,

*This post is locked for comments

All responses Img

All responses (2)

Answers Img

Answers (0)

Tim Wappat 5,701 on at

Like (0)

Report

RE: Creating Returns in SOP

Which addresses are you referring to (invoice ship to etc).

Could it pulling the same address id from the original invoice, but the address that ID refers to in the customer addresses has been updated since the invoice was created?

Just a thought as the only address "captured" by the order permanently is the ship to address.

Tim.
Rosemary 2 on at

Like (0)

Report

RE: Creating Returns in SOP

Hi,

I don't use that option for returns, but is the option on the original invoice the same as that in customer card?

If it were changed, and it can be at the point of billing then verify if what is printing on the return is the default from the customer card.

Regards

Rosemary

Helpful resources

Quick Links

Leaderboard

#1

André Arnaud de Cal... 291,735 Super User 2024 Season 2

#2

Martin Dráb 230,466 Most Valuable Professional

#3

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans