web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Microsoft Dynamics CRM (Archived)

Error when receiving email through a forward mailbox.

(0) ShareShare
ReportReport
Posted on by 175

I've set up a forward mailbox in Dynamics CRM 2013 using the new server profile features and I an alert when performing the test and enable action. The error I am receiving is "The location of the mailbox [name] could not be determined while receiving email.".

The server profile is connected to an Office 365 and appears to be working fine for a user mailbox.

Has anyone else come across this problem?

Many thanks,

Ant

*This post is locked for comments

I have the same question (0)
  • Verified answer
    Anthony Swift Profile Picture
    175 on at

    The problem turned out to be with Office 365's auto discover.

    Setting the Email Server Profiles incoming and outgoing address to outlook.office365.com/.../Exchange.asmx manually solved the problem.

    I don't know if this was a local or remote issue.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans