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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Do we need to configure the offline capability of the D365 Mobile App

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Posted on by 5

I was looking at D365 App for mobile (Phones & Tablets) and it stated that this come with offline capabilities. However, I was unable to use the app when I disconnected from the internet (turned off mobile data and wifi). We were informed this capability though available needs to be configured. Is this the case? We are looking to roll out the mobile app at our company and I was just testing the capabilities / features of the app.

  • Pankaj Gogoi Profile Picture
    3,177 on at

    Hi Daniele,

    Please check out the following links for offline mode configuration.

    https://docs.microsoft.com/en-us/dynamics365/mobile-app/setup-mobile-offline-for-admin

    https://docs.microsoft.com/en-us/dynamics365/mobile-app/work-in-offline-mode

    Please note

    • Mobile offline is only available for iOS and Android devices.
    • To use the mobile offline feature, download the latest version of the Dynamics 365 for phones and tablet app from the app store. For iOS, version 13.19043.32 or later is supported; for Android, version 4.3.19043.33 or later supported.

    Best Regards

    PG

  • Suggested answer
    Sapna Girish Profile Picture
    202 on at

    You may check the below link which will help you in configuring the offline capability for the D365 mobile app -

    https://docs.microsoft.com/en-us/dynamics365/mobile-app/setup-mobile-offline-for-admin

  • Suggested answer
    venkatsr Profile Picture
    User Group Leader on at

    Hi Daniele,

    Points to consider

    1)IOS and Andoid supported mobile devices are supported.

    2)For offline mode capabilities look for docs.microsoft.com/.../setup-mobile-offline-for-admin

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