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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Issuing check for cust...
Microsoft Dynamics GP (Archived)

Issuing check for customer credit memos

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Posted on by Kelly Glende

Hello,

I have a customer that we are no longer doing business with in my AR with credit memos on their account. Since we are no longer doing business with them, they will not be able to use their credits on future orders. I want to cut them a check for the balance of the credit memos. We don't have the "refund checks" functionality in the sales module of GP so I will have to do this manually but I want to make sure I do it correctly. Does anyone have experience with this type of situation? How did you process this to make sure AR shows a $0.00 balance and the check printed from GP? 

Thanks in advance for any help you can offer!

Kelly Glende

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I have the same question (0)
  • Tim W Profile Picture
    Tim W 2,925 on at

    The manual way to do this (to replicate Refund checks) would be:

    • Create a debit memo to the customer and have the AR offset account be some clearing account, post it
    • Apply the Credit memo(s) to the Debit memo to clear the customer balance
    • Create a Vendor to match the customer
    • Create a voucher to the vendor for the balance to be paid, set the purchases account on the voucher to the clearing acount
    • Post and pay
  • MG-16101311-0 Profile Picture
    MG-16101311-0 26,225 on at

    Tim is right on the money!

    Additionally, you could use the customer/vendor consolidation module to transfer the customer credits to AP. This module allows you to setup a vendor record with the same customer number and transfer the balance between the two modules.

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