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Posted Purchase Invoice Missing

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Posted on by JulieCicc

Hi there,

I posted 2 purchase invoices but they went missing after. Before anyone asks, we did not delete them. I am the only one with access to Dynamics at the moment. I thought that I was having connection issues so I tried to repost it. When I did, it said that the purchase invoice number already exists in the system, so I added it again with the same number_2 . However, they are still not on the vendor's account, just keep disappearing in the void. Please advise. I tried refreshing, restarting and all.

Many thanks,

Julie

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qianwang 7,168 on at

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RE: Posted Purchase Invoice Missing

Hi JulieCicc,

Is the Invoice button grey in PO --> Invoice tab -->Journals(invoice)? Can you check if the related invoices are in Accounts payable >Inquiries and reports>Invoice>Invoice journal? Or do they exist in Pending vendor invoices?

Regards,

QianQW

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JulieCicc 10 on at

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RE: Posted Purchase Invoice Missing

Thanks, QuianQW. I actually found the invoices now, but this leads to a different issue. For some reason, the "Pay to" keeps changing to a different vendor, which means that the invoices only show up in that other vendor's account. I hope this makes sense. I am still not sure how did this happen.

Many thanks,

Julie

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qianwang 7,168 on at

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RE: Posted Purchase Invoice Missing

Hi JulieCicc,

Is the invoice account the same with this vendor? Please check the account in vendor master and invoices.

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qianwang 7,168 on at

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RE: Posted Purchase Invoice Missing

Hi JulieCicc,

Have you resolved your problem? Please update with us.

Regards,

QianQW

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SouravDam 11,730 on at

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RE: Posted Purchase Invoice Missing

Hello Julia P,

Which version you are using?

By 'Invoices are missing' do you mean to say that you are not able to see the posted transactions in the "Voucher" ?

As QianQW suggested; make sure that the vendor account and invoice account is same. If this is different; then you have to check the posted record in that invoice account only.

Else; please check in General ledger > Periodic tasks > Subledger journal entries not yet transferred form if anything related to this invoice is showing here. You have to select that line and click on Transfer now to push the transactions in the voucher.

Before that, make sure that you have set the batch transfer rule in General ledger parameters form as "Synchronous" if you are using version 10.0.6 or below that. If the version is higher than 10.0.6, then you have to select the batch transfer rule as "Asynchronous".

Kindly check and update us.

Best regards,
Sourav Dam

Kindly mark this thread 'Yes' if this is answered your query which may help other community members in this forum.

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Rahul Mohta 21,032 on at

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RE: Posted Purchase Invoice Missing

first check if vendor showing invoice

if vendor shows and GL does not then process the subledger transfer

if vendor does not show then check pending invoice and post again

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Ludwig Reinhard Microsoft Employee on at

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RE: Posted Purchase Invoice Missing

Hello Julie,

There have been a lot of responses provided.

Have you gone trough them and have you been able to get your issue resolved?

Would be great if you could keep us updated.

Many thanks and best regards,

Ludwig

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