web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested answer

CRM Performance and Healthcheck Advice

(0) ShareShare
ReportReport
Posted on by 174

Dear Community,

I am looking for a piece of advice on the means and tools to assess the performance of my CRM instance. Our system is rich in customizations, we are using a large number of products. The CRM has been in use for more than four years now, and has a legacy of storage, logs, etc. I'd appreciate any guidance in terms of evaluation, using 3rd party tools or native ways to analyze and improve speed of the system.

I have the same question (0)
  • Nikita Che Profile Picture
    174 on at
    RE: CRM Performance and Healthcheck Advice

    Thank you, Leco! Great advice.

  • Suggested answer
    Leco Lv Profile Picture
    on at
    RE: CRM Performance and Healthcheck Advice

    Hi partner,

    I'm not sure if you are using dynamics online or op, If it’s online, you can refer to the following link to monitor performance in power platform admin center.

    https://www.encorebusiness.com/blog/monitor-dynamics-365-online-performance-power-platform-center/

    You can use the following methods to find the performance of an online CE instance and Check Dynamics CRM on Premise engagement.

    To run the Diagnostics tool, you must follow these steps:

    1.On the user’s computer or device, start a web browser, and sign into an organization.

    2.Enter the following URL, https://myorg.crm.dynamics.com/tools/diagnostics/diag.aspx, where myorg.crm.dynamics.com is the URL of your organization.

    Click Run.

    3.The report displays a table with test and benchmark information. Of particular importance is the Latency Test row value. This value is an average of twenty individual test runs. Generally, the lower the number, the better the performance of the client.

    pastedimage1667554884643v1.png

    In this way you can track your Dynamics CE performance at a given point of time to assess your network latency and bandwidth behaviors.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Andrés Arias – Community Spotlight

We are honored to recognize Andrés Arias as our Community Spotlight honoree for…

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
DAnny3211 Profile Picture

DAnny3211 126

#2
Daniyal Khaleel Profile Picture

Daniyal Khaleel 117

#3
Abhilash Warrier Profile Picture

Abhilash Warrier 70 Super User 2025 Season 2

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans