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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Dynamcis CRM Applicati...
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Dynamcis CRM Application failed to load

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Posted on by Community Member Microsoft Employee

While logging in to our Dynamic Crm's instance I am having the error "Application failed to load".
Technical Details

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamcis CRM Application failed to load

    Did you ever get a resolution to this? I'm getting the same, only if I access through my company's citrix portal I can access fine, but if I access via Edge on my laptop then I get this (so it's not permission/role based) and it works for the rest of my organisation, so can't be an organisational policy. I've tried adding security roles and doing everything to clear down my browser but still getting the same.

  • Suggested answer
    Thomas_W Profile Picture
    Thomas_W 5 on at
    RE: Dynamcis CRM Application failed to load

    I've had the same error. It was fixed by assigning security roles

  • Shaina Profile Picture
    Shaina on at
    RE: Dynamcis CRM Application failed to load

    Hi,

    The instance is working fine and is up and running.

    We might need to look into this issue further.

    I'd suggest you open a Support Request with Microsoft Support.

    Regards,

    Shaina

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,964 Super User 2024 Season 1 on at
    RE: Dynamcis CRM Application failed to load

    Hi,

    I would recommend you to log support ticket with microsoft. Use below link.

    admin.powerplatform.com/

    If found helpful, Please mark my answer verified.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamcis CRM Application failed to load

    Thanks for the reply. Its not a one time error. I have tried everything which you have mentioned but nothing works.

  • Suggested answer
    Shaina Profile Picture
    Shaina on at
    RE: Dynamcis CRM Application failed to load

    Hi, 

    Could you please try accessing via the following: 

    -In private mode

    -Another network

    -Another machine

    -Clear cache, cookies and try. 

    This could be a one time error. 

    Regards,

    Shaina 

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