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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Sales quotation from D...
Supply chain | Supply Chain Management, Commerce
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Sales quotation from D365 POS on premise

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Posted on by warisali 51

Hi Experts,

we want to create the sales quotation from the retail POS, but when we try to create the quotation from POS it give us the following error message.

"The cancellation or shipping charge code was not configured on the headquarters"

we don't want to create any shipping and cancellation charges. Want to create the sales quotation with out any charges. if it is mandatory please refer any link so we can set one as default.

We also have turn off the "Show only carrier mode options for ship orders" parameter.

Please help me out.\

Thanks

I have the same question (0)
  • Suggested answer
    Ramune Profile Picture
    Ramune Microsoft Employee on at

    Hi Warisali,

    this is how retail is designed to work - you need to have default value for cancellation or shipping charge and you need to select delivery method by creating quote in POS. This quote is related later to sales order and this information like a default value to select which later on sales order can be changed.

  • warisali Profile Picture
    warisali 51 on at

    Hi Ramune,

    Thanks for your feedback, Got your point, Can share any link that's help me to configure Cancellation and Shipping charge for retail. I tried to configure AP & AR charge but it cann't help me out.

    Thanks

  • Verified answer
    Ramune Profile Picture
    Ramune Microsoft Employee on at

    Hi Warisali,,

    Try to search in docs.microsoft.com for charges how to create them. One of links is the below. It is for AX2012, but the same is in D365:

    docs.microsoft.com/.../set-up-shipping-charges-for-retail-stores

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