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Conversation intelligence processing files but not showing data (Trial license)

Posted on by 3,392

Hi All,

I got some issues with getting the conversation intelligence to work.
Within a trial (cdx) EU environment I have activated sales insights with the conversation intelligence and followed the docs setup.
Now when I drop json and corresponding stereo wav/mp3 files in my EU Azure container (over 20 testfiles), they are (randomly) processed and dissapear from the container.
So far so good.

But after more than 24 hours I am looking for (any) relevant data within the sales AI dashboard but it just does not show anything other than demo data.

I keep getting the "Your data will be loaded when at least 10 calls have been processed. Please check back later, or continue exploring the app with sample data.  Hang tight while we get everything ready. Please check back later, or continue exploring the app with sample data."

Did anybody got this working with a trial license or do I need to buy it to test it?

  • Wouter Madou Profile Picture
    Wouter Madou 3,392 on at
    RE: Conversation intelligence processing files but not showing data (Trial license)

    Thanks for responding.

    I have sent you a mail from my work-account.

    Regards

  • ErezA Profile Picture
    ErezA on at
    RE: Conversation intelligence processing files but not showing data (Trial license)

    Hi Wouter,

    Are you still experiencing this issue?

    If so, please contact me at ereza@microsoft.com to discuss in further detail.

    Thanks!

    Erez Altus,

    Product Manager,

    D365 Sales

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