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Microsoft Dynamics CRM (Archived)

Documents is missing from every record in Dynamic CRM online

Posted on by Microsoft Employee

Hello,

I have created one "account" and there is not any documents tab under that "account".

Please help me out on this.

Thanks in advance.

Thanks & Regards,

Kunal  

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  • RE: Documents is missing from every record in Dynamic CRM online

    This solution worked. Thanks. But why it did not come automatically.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Documents is missing from every record in Dynamic CRM online

    Thanks Neil your solution worked perfectly fine

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Documents is missing from every record in Dynamic CRM online

    Yes i've tried that. And it really worked fine.

  • TheMarkChristie Profile Picture
    TheMarkChristie 10,328 on at
    RE: Documents is missing from every record in Dynamic CRM online

    Have you tried looking at Neils solution as this has also worked in the past

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Documents is missing from every record in Dynamic CRM online

    Hello Mark,

    I have already enabled it for accounts ... but still i don't see any documents tab under account section

    Thanks & Regards,

    Kunal

  • Verified answer
    Neil Parkhurst Profile Picture
    Neil Parkhurst 10,725 User Group Leader on at
    RE: Documents is missing from every record in Dynamic CRM online

    Is this on a CRM trial system?

    I have recently seen an issue that even though SharePoint integration is correctly configured the documents option still doesn't show. I have seen this with CRM online trials on two occasions now.

    The solution was simple, open the account form in customizations. Select the navigation option. You may see that the documents option isn't included in the navigation. Add it in and publish the form. Your document option should show.

  • Suggested answer
    TheMarkChristie Profile Picture
    TheMarkChristie 10,328 on at
    RE: Documents is missing from every record in Dynamic CRM online

    I would point you to this thread where i have explained setting it up

    community.dynamics.com/.../210623

  • Suggested answer
    TheMarkChristie Profile Picture
    TheMarkChristie 10,328 on at
    RE: Documents is missing from every record in Dynamic CRM online

    Hi Kunal

    Have you enabled sharepoint integration for accounts?

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