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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Unable to install Outl...
Small and medium business | Business Central, N...
Suggested Answer

Unable to install Outlook Add-in

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Posted on by Monchhichi 5

Hi all, 

I am trying to install the new Outlook add-in but encounter an error when trying to signing in within the add-in in Outlook. Every time I click "Sign in now", a window temporarily pops up but then closes itself. 

Sign-IN.PNG

I then see this message and the same thing happens after pressing "Try again". I have checked to ensure I don't have any pop-up blockers and have tried staying logged in in a separate Chrome/Edge window but haven't had much success. 

Try-Again.PNG]

I have also uninstalled/reinstalled, rebooted my machine but nothing is working. 

Any help would be much appreciated!

I have the same question (0)
  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at

    Hello,

    You need to contact Wiisse or your partner to assist you further.

    Thank you.

  • petergroft Profile Picture
    petergroft 90 on at

    Enable Disabled Add-in

    Select Disabled Items in the drop-down at the bottom of this window, next to the Go button.

    Click Go.

    Select the Add-in that you would like to re-enable.

    Click Enable in the lower-left corner of this window.

    Restart Outlook. Close Outlook, wait for 5 seconds, then start it again.

    Regards,

    Peter

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