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Microsoft Dynamics CRM (Archived)

Email Router Configuration Manager (Entity with a name = officedocument was not found in the metadata cache)

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Posted on by Microsoft Employee

the email router configuration manager was unable to retrieve user and queue information from the microsoft dynamics crm server . this may indicate that the microsoft dynamics crm server is busy . verify that url * is correct . additionally this problem can occur if specified access credentials are insufficient . to try again click load data the entity with a name = officedocument was not found in the metadata cache

how can i fix it ?

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  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Email Router Configuration Manager (Entity with a name = officedocument was not found in the metadata cache)

    "officedocument" entity only available in Microsoft Dynamics CRM Online not in on-premise

    msdn.microsoft.com/.../gg328086.aspx

    best regard Mani

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