Payment Application Partially Released

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Posted on by Community Member Microsoft Employee

Hi, I can't release a batch in Payment application. The status is Partially Released.

The event log error:

Processing: Module: 'AR' , Batch: '034243'
System Message 12123: Batch totals do not equal the sum of the documents and the
batch is not released.

The batch total box, in the top right of the Payment Application Screen, is grayed out and cannot be edited.

There is one "document" entry in the batch that equals the difference. I tried to delete it and release, but it didn't work. I then re-added the document and release, but it also didn't work. It appears that the batch total is only being subtracted from / added to changes being made and not recalculated as a whole batch.

How do I get the batch total to recalculate or is this something else?

Any help is appreciated.

Thanks.

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Answers (1)

Community Member Microsoft Employee on at

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RE: Payment Application Partially Released

Simple and effective. Thanks Mark.
Verified answer

Mark E 6,431 on at

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RE: Payment Application Partially Released

When this happens, I usually update the Batch totals in the Batch table using SQL to match the totals of the AR Payment records.