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Hi All,
I am working on CRM 2016 On premise and database version 8.1. We have lot of duplicate account records. So, prepared a console application to execute the merge process for duplicate accounts. While doing some of accounts throwing an exception "This case has already been resolved. Close and reopen the case record to see the updates". I couldn't identify the issue. Kindly suggest for which are all scenarios CRM will throw this error message
Thanks,
Saratha
Hi Saratha,
Maybe you can refer following links:
Error Merging Contacts - Microsoft Dynamics CRM Forum Community Forum
Unable to merge contacts that have closed cases - Microsoft Dynamics CRM Forum Community Forum
Hi Leah Ju,
Thank you for shared the reference links.
I have verified that case entity update anything triggered workflow, plugin and so on. But there is no custom code triggering while update case. I checked the same scenario of the account which has resolved case is successfully merged to master. So, I hope because of resolved case no issue.
I have one clarification. In ActivityFeeds plugin assembly, merge case sdk step is available. But I couldn't see the code what is the logic integrated. I am using CRM 2016 Onpremise 8.1. Is there anyway, can I check the ActivityFeeds code.
Regarding this case resolved issue during merge account, I have enabled the trace log during merge action. I received the issue from triggering of plugin which is mentioned below. But I couldn't see this plugin in Plugin registration tool by connection the crm instance as well as in the default solution. Could anyone please guide me for what purpose using this plugin. If I disabled and execute the merge account, any effect will be there.
Event handler Name : Microsoft.Crm.Extensibility.InternalOperationPlugin
Sdk Step Name : Object Model Implementation
Stage Name : Main Operation (For Internal Use ony)
SdkMessageid name : Update
Thanks and Best Regards,
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