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Microsoft Dynamics CRM (Archived)

Dynamics CRM workflow process not run

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Posted on by Community Member Microsoft Employee

Hi everyone,

I have a question for you: I have an automated workflow process (very simple) that is not running and I don´t know why... I´ve read a lot about similar cases and tried the tipical solutions, for instance: changing the scope (Business Unit, entire corporation, etc), changing workflow´s owner, putting "time out" instead of waiting condition, etc...

The idea is to use the workflow to call a "batch" process automatically by a "wait condition" (2:00 am) (not by changing registers created or assigned, or deleted or fields... I explain myself?)

The most weird thing is the workflow worked ok until last year but inexplicably it stopped working as of January... There have been no changes to the software in my company... so I don´t understand why the worklow is not running... (indeed I have to run it every day late... When I call it manually, it runs perfectly)...


This is the main screen of it: (CRM is in spanish, sorry for that :) )

Workflow_5F00_FichasCierre.jpg

If somebody can help me, I´ll appreciate a lot. Thank you in advance.

Mario.

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  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics CRM workflow process not run

    Microsoft Dynamics CRM allocates the competency to drive marketing effectiveness and sales productivity and to manage customers from first contact to post-sales. To get certified in MS Dynamics CRM, sign up for our FREE Skills Assessment Quiz, the procedure of documenting knowledge, skills, attitudes and beliefs, usually in measurable terms and its goal is to make improvements, as opposed to simply being judged. http://bit.ly/2oYAcX2

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics CRM workflow process not run

    Hi Josh... I am searching for solutions to my problem and I believe that your suggestions may resolve it. I have seen some similar proposals. I´ll try for them.

    Thank you very much.

  • Suggested answer
    Josh Auton Profile Picture
    Josh Auton on at
    RE: Dynamics CRM workflow process not run

    Currently your logic just waits a day and calls the child workflow "INTRANET: CIERRE 1 vez al dia" but it doesn't call itself again so it never gets called tomorrow.  To solve this you could do this one of two ways.

    1. Call the child workflow "INTRANET: CIERRE 1 vez al dia" -> Wait 24 hrs -> call child workflow "INTRANET: FICHAS CIERRE (2a.m.)" -> Stop Workflow

    2. Wait 24 hrs. -> Call the child workflow "INTRANET: CIERRE 1 vez al dia" -> call child workflow "INTRANET: FICHAS CIERRE (2a.m.)" -> Stop Workflow

    I prefer option 1 but I have seen lots of other programmers use option 2.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics CRM workflow process not run

    Hello

    A way to do this is through computer-telephony integration (CTI), where the CRM is connected to the phone system to ensure a seamless sales call workflow. This is what our application at Tenfold does, linking CRMs to phones so that sales reps can optimize their performance and deliver more results. With Tenfold, users can get functions like screen popup caller ID(inbound and outbound), automatic call logging, task creation, email template integration, social profile integration, among others. They support MS Dynamics integration. Anyone interested can get a demo here: www.tenfold.com/.../dynamics

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics CRM workflow process not run

    Hi Mahadeo, thanks for your answer.

    Yes, in fact, I have to run the workflow manually every day (late) and it runs perfectly. Of course I checked the asynchronous service, it is running ok, no problem with it.

    The issue is that the workflow has to run automatically but it doesn´t...

    Thank you.

    Mario.

  • Suggested answer
    Mahadeo Matre Profile Picture
    Mahadeo Matre 17,021 on at
    RE: Dynamics CRM workflow process not run

    Hi,

    Did you try running workflow manually? also check asynchronous service is running or not on server?

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