Cancellation user info

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Posted on by Ahmad Saud

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Dear all

As you know, cancelling a case does not allow the user to freely describe the reason and explanation of the cancellation he wants to add, he maximum can make selection among a predefined list.

In order to resolve this issue, I created a dialog that user calls whenever he want to cancel a case with an option to add detailed explanation(free text).

The problem I am facing is that these dialogs are considered asynchronous and thus I cant capture the user who called this dialog (the user who in face cancelled the case by calling this dialog), instead, I always get the name of the dialog owner (CRM admin user). So is there any way to capture the actual user who calls the dialog.

Also, I welcome any better idea of implementing a way to allow user cancel his case and provide explanation on his (other than using Dialog).

Regards.

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Ahmad Saud 790 on at

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RE: Cancellation user info

thanks for your help.
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Arun Vinoth 11,613 on at

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RE: Cancellation user info

These links will help.

carldesouza.com/open-html-page-button-ribbon-workbench

dynamicscrmcoe.com/calling-custom-action-using-javascript
Ahmad Saud 790 on at

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RE: Cancellation user info

thanks Mr. Arun.

if you have some examples, please send them.

regards.
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Arun Vinoth 11,613 on at

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RE: Cancellation user info

First things first: Dialogs are deprecated. crmtipoftheday.com/.../deprecated-dialogs

Alternate would be custom HTML web resource to collect the same details you want & update the case using web api in JavaScript or execute a custom action.