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Microsoft Dynamics GP (Archived)

Error retrieving company information for Dynamics GP GL Adapter

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In the Service Log I have errors stating:

Error retrieving company information for Dynamics GP GL Adapter.
 --- Exception Dump ---
 Caught Exception: [Microsoft.Dynamics.Integration.AdapterAbstractionLayer.AdapterException] The user ID and password are not a valid login.
 Stack trace:
   at Microsoft.Dynamics.Performance.Integration.Reporting.Adapter.GP.DataConnector.CreateConnectionUsingGPCredentials(String dataSourceName, String databaseName, String userName, String password)
   at Microsoft.Dynamics.Performance.Integration.Reporting.Adapter.GP.DataConnector.CreateConnection()
   at Microsoft.Dynamics.Performance.Integration.Reporting.Adapter.GPAdapter.GetDatabases()
   at Microsoft.Dynamics.Performance.Integration.Reporting.Adapter.GPAdapter.GetSettingsValueList(String settingsName, Boolean forceRefresh)
   at Microsoft.Dynamics.Integration.Service.AdapterSiteCache.GetSites(AdapterProxy adapter)

 User: (domain)\mrservice
 Machine: IIS1

I followed kb 2666579 up to the point of validating the IIS Manager password because I could not locate the application pool folder.

I was able to restart the services and my user stated his data is now up to date but I'm still receiving the above invalid user ID or password errors.

I'm not sure if I need to update the IIS Manager password of if I need to "Update data mart credentials"?  If I need to update the data mart credentials are those the sa or the user name who is running the services?

Thanks again for being here!

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  • Community Member Profile Picture
    on at
    RE: Error retrieving company information for Dynamics GP GL Adapter

    Hi:

    I referenced this article and it worked.

    https://support.microsoft.com/en-us/kb/2737852

    Thanks

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