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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / flag an account
Service | Customer Service, Contact Center, Fie...
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flag an account

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Posted on by Botiow 5

Hi 

Is there a way I can flag an account when an email is received from that specific email?

I have the same question (0)
  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi Botiow,

    I will create a Two Option field for the Account entity and add it to the form.

    pastedimage1646633291193v1.png

    Then i can create a real-time workflow to update the field when an email is received from that specific email.

    Save and active it.

    pastedimage1646635168110v3.png

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