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97Hello Everyone,
I am trying to get all emails sent from my D365 system to be sent from the same email address, i.e. Customerservice@myorganization.com. The idea would be that when users manually create an email record from inside the system and send it, it would send from the shared mailbox. This would not need to extend to user's Outlook emails. My first thought was to create a real time workflow that triggers on create and updates the "From" field on the email record to the desired mailbox. This works for outgoing emails, however, it causes an error with incoming emails. The error linked a MS support article (https://support.microsoft.com/en-us/help/4466423/unknownincomingemailintegrationerror-2147220891-exception-error-appear) that implies any real-time workflow or plugin can cause this error and only suggests removing the workflow/changing it to background. Business rules also aren't an option, as the "From" field is not enabled for business rules.
Does anyone have any other ideas to send all emails from the same, fixed address? Has anyone done this before? I am exploring programmatic options as well, but I am worried they will encounter the same error.
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