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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Customer Service queue...
Customer experience | Sales, Customer Insights,...
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Customer Service queues and ARC

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Posted on by kelly1 193
Hi,
 
I created a new queue for a shared mailbox and also created an ARC to create a case. Once I enabled it, it started running on old emails. Is there a way I can set it up so that the queue only works for new emails rather than getting all existing ones?
 
Thanks

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