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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / how to stop syncing em...
Microsoft Dynamics CRM (Archived)

how to stop syncing emails with exchange online

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Posted on by Community Member

Hi All,

We have setup on-premises CRM 2015 with exchange online, Email router configuration.

I have setup several users's mailboc to use email router.

When I am logging with the use account on CRM web client it showing me all contacts (contacts of other mailboxes as well)  and email conversations of other accounts.

My requirement is:

I want to restrict users to view contacts and emails of other uses

exchange online emails must not sync with CRM (single directional sync CRM---> exchange only)

how can I achieve this?

THanks in advance

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  • Rajkumar Rajaraman Profile Picture
    Rajkumar Rajaraman on at
    RE: how to stop syncing emails with exchange online

    Shweta,

    Is this what you are looking for?:

    www.powerobjects.com/.../stop-automatic-crm-to-outlook-syncing-contacts

    Refer this also:

    us.hitachi-solutions.com/.../crm-2013-outlook-synchronization-by-choice-not-by-ownership

    us.hitachi-solutions.com/.../controlling-user-synchronization-settings-in-microsoft-dynamics-crm-2011

    Hope this helps.

    Regards,

    R.Rajkumar

    "Please mark my answer as verified if you found it helpful"

  • Community Member Profile Picture
    Community Member on at
    RE: how to stop syncing emails with exchange online

    Hi Rajkumar,

    Thanks for your suggestion.

    Suggested links are for outlook sync. I am looking for exchange online synchronization control.

    Regards,

    Shweta

  • Verified answer
    Community Member Profile Picture
    Community Member on at
    RE: how to stop syncing emails with exchange online

     Finally solved this.

    I have followed below steps to achieve this.

    Step 1:

    • Created a new security Role "test_Role " (by just copying sales person role)
    • Edit "Test_Role --> gave “User” level permission on “Read” for “Contacts” and “Activity
    • Assigned "Test_Role" to all CRM users

    Step 2: Setup a user synchronization filter for all users

    • Created a new filter --> Look for (Service activity)
    • Activity type --> equals --> Email
    • Save and close

    And Done!!!!!!!!!!

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