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Hello everybody,
I am facing an issue trying to create an RMA. The problem is, we have an sales order, where we already created an RMA for because there were some issues with the item and the customer received an credit note in the form of money, so the item wasn't send back by them. Now a few months later the customer want's to send the item back because itdoesn't work properely and we already discussed it with our supplier that we are sending the article back to the supplier and create a new credit note with the full amount of the article.
Because there is already a RMA for this sales order (the one where we credited € 25,-) AX doesn't allow us to create a second RMA for this sales order which is logical, because the amount being returned (1) is larger than what can be covered by the return lot (0).
So my question is, is there any possible way to create a second RMA for this case without touching the first RMA? Maybe some adjustments in the setup ?
I hope someone has an answer for me!
Thank you!
BR,
Mario
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