remove html from the e-mail description when creating a case

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Posted on by PEj

I have done numerous google searches and research on the topic but can’t find a working solution.

I’m creating a case in CRM 2011 (on premises) directly from an email tracked in outlook. The description shows all the html aswell has the text.

I have tried the following code on the cases form (onload) but I just get an error .

function OnCrmPageLoad()

{

//Create a factitious DOM element

var stubDescription = document.createElement( "<SPAN style='width:1px;height:1px'>");

//This field contains the email body (HTML)

var description = crmForm.all.description;

//Assign the HTML to the factitious DOM element

stubDescription.innerHTML = description.DataValue;

//Add it to the html document

document.body.appendChild( stubDescription );

//Assign the stripped body back to the description field

description.DataValue = stubDescription.innerText;

//remove the factitious DOM element

document.body.removeChild( stubDescription );

}

//Entry Point

OnCrmPageLoad();

Paul Johnson

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Hosk on at

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What is the error you are getting?

I would recommend you Press F12 and step through the Javascript code so you can see where the code errors and then fix it.

The code you have written is unsupported in Microsoft CRM (you are not allowed to access the document).

You could run a plugin on the create of the email and create a new field with stripped out tags.

C# code

aliraza.wordpress.com/.../how-to-remove-html-tags-from-string-in-c

A sample plugin

blogs.msdn.com/.../converting-html-e-mail-to-plain-text.aspx

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Hosk on at

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This video will show you how to do it

www.youtube.com/watch

Also this blog post is excellent

ashwaniashwin.wordpress.com/.../convert-html-to-plain-text-for-copying-email-message-in-crm-2011-2013

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jagathsb 70 on at

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HI All,

I am want to use an Jscript to perform the Stripping HTML Tags From an Email, and use an work flow or the auto case creation rule to copy the description to the case Description, this part is fine and it work but with HTML Tags.

The issue I have is Stripping HTML Tags from an Email, I have used the below, as mentioned in the link http://mscrm4ever.blogspot.co.uk/2008/08/stripping-html-tags-from-email.html , but this is not suitable for CRM 2015/2016, any suggestion how this could be amended to set to 2015/2016.

function OnCrmPageLoad()

{

//Create a factitious DOM element

var stubDescription = document.createElement( "<SPAN style='width:1px;height:1px'>");

//This field contains the email body (HTML)

var description = crmForm.all.description;

//Assign the HTML to the factitious DOM element

stubDescription.innerHTML = description.DataValue;

//Add it to the html document

document.body.appendChild( stubDescription );

//Assign the stripped body back to the description field

description.DataValue = stubDescription.innerText;

//remove the factitious DOM element

document.body.removeChild( stubDescription );

}

//Entry Point

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Community Member on at

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Try this for CRM 2011 onwards.

//Function to remove the HTML tags from the description field. function onFormLoad() { //This field contains the email body (HTML) var description = Xrm.Page.getAttribute("description").getValue(); if (description != null && (description.indexOf("html")!=-1 || description.indexOf("HTML")!=-1)){ //Create a factitious DOM element var stubDescription = document.createElement("span"); stubDescription.width = "1px"; stubDescription.height = "1px"; //Assign the HTML to the factitious DOM element stubDescription.innerHTML = description; //Add it to the html document document.body.appendChild(stubDescription); //Assign the stripped body back to the description field description = stubDescription.innerText; Xrm.Page.getAttribute("description").setValue(description); //remove the factitious DOM element document.body.removeChild(stubDescription); } }

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Community Member on at

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Hi, I've followed the sample code above from Rajeev, and created a JS web resource with this code, and attached it to the Lead onFormLoad event on the main form. However, it still does not appear to strip the HTML from the Description field on page load. Any ideas how I can determine what the issue is or is there updated code that might work? I am more experienced with JS rather than writing a server-side plugin.

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Community Member on at

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Does anyone have any suggestions on JS that will work to remove the HTML tags in the Lead Description field, after auto-creating a record from an email?

Alternatively, if you have a working and production-ready plugin that I could use or purchase, I'd be open to that!

Many thanks in advance.

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TomSmelser 1,570 on at

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Sally,

Jason Lattimer has a set of string utilities that includes a RegExReplace function.

community.dynamics.com/.../crm-string-workflow-utilities

That in combination with the regex for replacing tags in a string may work.

Worth a try. But I will admit I have never used it this way.

Good Luck!

stackoverflow.com/.../using-c-sharp-regular-expressions-to-remove-html-tags

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Community Member on at

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Thanks Tom, appreciate your help. I'll take a look at these.

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crmuser123 10 on at

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Wonderful. I searched many articles but this worked wonderuflly. Thanks for the great work.

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TomSmelser 1,570 on at

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Hello,

Just wondering which method you used. c# or js ?

Thank you,

Tom

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