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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Gp client hangs after ...
Microsoft Dynamics GP (Archived)

Gp client hangs after install SP3 for Gp2010

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Posted on by Beth Riley 910

I'm trying to assist a customer who's GP client on the Citrix server is hanging after having installed Sp3 for Gp2010.  The update was installed on the SQL server client and GP launches without a problem there. 

I've tried copying the dynamics.dic and dynamics.exe files but issues continues. i tried recreating the reports.dic .  I tried copying the entire GP folder but enountered errors. 

I've attached a document with screen shots of the error shown in the Event Viewer.  I'm wondering if this issue has something to do with the .Net Framework.

 

Thanks for your help!

Beth

*This post is locked for comments

  • Suggested answer
    L Vail Profile Picture
    L Vail 65,271 on at
    Re: Gp client hangs after install SP3 for Gp2010

    Beth,

    If any of your users have built reminders off of SmartLists created with the SmartList Builder, the system will crash as the homepage is drawn when ANY user logs in. As Jonathan mentioned, there is a service pack. The service pack is for the SmartList Builder, not Dynamics. Because it's a SLB service pack, your Dynamics build number will not change.

    Kind regards,

    Leslie

  • Jonathan Fear Profile Picture
    Jonathan Fear on at
    Re: Gp client hangs after install SP3 for Gp2010

    Beth is it hanging or crashing? There is a SLB reminders bug with SP3 so need to know if GP just sits there and does nothing or if there is an actual hard crash with an error message.

  • L Vail Profile Picture
    L Vail 65,271 on at
    Re: Gp client hangs after install SP3 for Gp2010

    I too cannot make out the screenshot. It's too small. When I expand it, it breaks down into pixels. Is there any way you can crop the relevant window and repost?

  • Melissa Sandrovich Profile Picture
    Melissa Sandrovich on at
    Re: Gp client hangs after install SP3 for Gp2010

    It's difficut to tell from your post - but was the service pack installed on the Citrx server as well?

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